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Old esim number still displayed in phone

EMPY
Contributor
Contributor

‎04-07-2022 07:53 PM

Everything seems to be fine and working but sim manager and about phone both report the old esim number.

 

Is it a matter of time or will it always read as old?

Fix?

 

Android 12

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎04-07-2022 08:54 PM

@EMPY   Have you tried restarting the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EMPY
Contributor
Contributor
In response to Chris_B

‎04-07-2022 09:50 PM

For sure

 

Other sim managers also see the old number

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to EMPY

‎05-07-2022 07:43 AM

Hi @EMPY,

 

What type of phone are you using?

 

James

0 Helpful
EMPY
Contributor
Contributor
In response to James_B

‎05-07-2022 09:12 AM

Note20 ultraSent from my Galaxy
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to EMPY

‎05-07-2022 09:19 AM

Hi @EMPY,

 

Samsung devices don't have the option to update the original SIM number in the settings unfortunately.

 

James

0 Helpful