Old SIM damaged can't receive pin code to activate new one.

[Aaronturner1978]

I have ordered a new SIM card due to my old one being damaged. When I go to aim swap it says we have sent a pin code to your old SIM to activate it. How is that possible if the only 3 reasons for swapping the SIM card are lost stolen or damaged? I can't receive the pin code at all.

Any help is appreciated.

Thanks

[MozzaSec]

@Aaronturner1978 

You will need to call up customer services on 0800 956 6000 from another phone or try live chat

[Profile closed · Accepted solution]

Hi @Aaronturner1978 

Welcome to the EE Community,

If you call freephone 0800 956 3146 you will get straight through to a tech advisor who will be happy to activate your replacement sim card.

Thanks

David

[James_B]

Hi @Aaronturner1978,

Welcome to the EE Community. 🙂

The PIN code process is only for upgrade or size change SIM orders. Your damaged SIM replacement should be pre-activated.

James

[Maggy52]

What do you do if it’s your only phone so can’t get txt code? Can’t it be emailed?

[Katie_B]

Hi @Maggy52. 

If you are unable receive the PIN code I'd recommend speaking with our customer care team by calling 07953 966 150 from any landline or provider. 

Alternatively, if you live near a local EE Store you can pop by with photo ID. 

Katie