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Number porting

stuarthayes32
Visitor

‎20-01-2023 08:52 AM

Hi. I have just joined EE from Smarty as EE have better coverage where I live. I received my new sim on Wednesday 18th and on the paperwork it has my old Smarty number as I used my PUK code when I ordered the sim.

Could you please let me know how long it takes to port my number from Smarty, thanks Stuart

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎20-01-2023 09:57 AM

Hi @stuarthayes32

Thanks for coming here. 

Have you used the EE SIM card since you received this to set up the number transfer? 

This would let us know you have the SIM card. 

Leanne 🙂

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XRaySpeX
EE Community Star
EE Community Star

‎20-01-2023 01:56 PM

I hope you used a PAC, not a PUK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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