Number porting from 3 to EE

[Johnlaurent]

Hi, i purchase EE sim online and also fill out the PAC code to transfer my number from 3 to EE, i received the new sim 31 December at the same time i already put  in the new sim, received a text saying "Hi from EE. Well transfer your number by 6pm on {DD/MM}. Thanks." but until now my number have not yet ported in to EE,  my contract with 3 ended 2 January, now  i received a text from 3 that they already disconnected my line, i hope someone could enlighten me on what is happening to my request.

[Johnlaurent]

My problem now is the old sim(three) is already disconnected so i can not receive any text or call, if i knew that this is gonna be a problem, i will not transfer my number to EE...

[Chris_S · Accepted solution]

Hi @Johnlaurent It's great to hear that you've moved over to us, welcome to the network 😊

We'd need to get access to your account to give you an update on the situation.

I'd recommend speaking to a guide by dialling 150 from an EE phone, or 07953 966 150.

You can find a link to our contact us page here

Chris S