Number not ported properly

Paul1313
Investigator
Investigator

‎12-10-2022 11:14 AM

Hi, my number ported over to EE yesterday, but for some reason it still shows the temp number I had on my iPhone rather than the number I ported. My EE account shows the correct number. I’ve reset my phone, and also switched iMessage and FT off and on with no success. Also tried manually putting my number in settings but it won’t save. Any help would be appreciated?

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎12-10-2022 11:21 AM

@Paul1313 : It could take up to 24 hours to port fully.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Paul1313
Investigator
Investigator
In response to XRaySpeX

‎12-10-2022 11:57 AM

Thanks for the reply, but I’ve had the sim in for 5 days now. I’ve had all the texts to say my number is fully ported over, yet it won’t change on my iphone🤷🏻‍♂️

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James_B
EE Community Manager
EE Community Manager
In response to Paul1313

‎12-10-2022 01:23 PM

Hi @Paul1313,

Welcome to the EE Community. 🙂

Did you restart your phone before reactivating Facetime and iMessage?

James

Paul1313
Investigator
Investigator
In response to James_B

‎12-10-2022 04:51 PM

Hi James, yep I tried that. Thought I’d tried everything, but finally reset the phones network settings, and this added my number to the phone. So things back to normal, thanks for the help folks😊

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James_B
EE Community Manager
EE Community Manager
In response to Paul1313

‎12-10-2022 04:55 PM

Glad you got it sorted @Paul1313 🙂

Thanks for the update.

James

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