Nobody can ring me

[MeeraC1980]

Moved to EE from Plusnet as they requested. Now I can't receive calls, but everything else works. Any ideas?

[bristolian]

Did you connect to EE with a temporary number first, and subsequently ported your number? Could you receive calls before the port-in?

Can you receive text messages OK? How about if you send yourself a text message? When you make a call, is the correct number shown?

These questions will help diagnose what may have happened, but the chances are this is an account-specific issue that you should report to EE CS.

[MeeraC1980]

My number shows up as a different one that is the new SIM. I was promised
my previous number would get swapped over.

Please rectify this. Maybe it takes a few days to swap over.

Meera

[bristolian]

Which day did you activate your new EE SIM? Did you provide your PAC as part of the sign-up process? This will answer the question as to when your PAC was submitted, and by extension when your number should port-in.

https://ee.co.uk/help/mobile/getting-started/keep-my-number/transfer-my-number-to-ee under "how long does it take"?

This is a user-community forum and no-one here has access to your specific account. We can advise you, but if yours requires CS intervention you will need to contact them directly.

[MeeraC1980]

I completed the online application form along with the PAC code etc on
Thursday. Today I received the SIM and popped that into my phone

Meera

[bristolian]

If your SIM has been activated today, it will have a temporary number. The PAC will be submitted on Monday and your number ported on Tuesday.

Porting does not happen on weekends.

[MeeraC1980]

My phone number has still not been transferred over. Will this happen later
today or tomorrow?

Meera Chauhan

[James_B]

Your number transfer should complete today @MeeraC1980 🙂

You'll receive a text as soon as it goes through.

James