No internet access

[Juliedawn]

Since having a new SIM card in November I have been unable to get internet access outside my house. What can I do?

[Katie_B]

Thanks for getting back to us @barbara561. 

Does this happen in multiple locations?

Katie

[barbara561]

Hi Katy...yes it happens whenever I am out of the house

[Katie_B]

Hi @barbara561. 

Are you able to test your SIM in another device?

Katie

[barbara561]

With my old BT SIM card I had no trouble switching from home broadband to accessing internet when away from home.....now once out of house I can't access internet or mail......I can text etc.

[Katie_B]

I would recommend trying your SIM in another device @barbara561. 

If this still does not work the next step would be a replacement SIM. 

Katie

[barbara561]

Hi Katie sorry I can't as my iPhone is the only one in household

[Katie_B]

If you text AL to 150 what reports back @barbara561?

Do you have a local EE Store near?

Katie

[barbara561]

I texted 150 and did as you said.

and got a summary of my allowances etc.

yes I do have store near me.

[Katie_B]

Thanks for checking @barbara561. 

I'd recommend going into your local EE Store so they can test your SIM. 

It would be great if you could take photo ID in case a replacement is required, you will be able to get that there and then. 

Katie

[barbara561]

Many thanks Katie and good tip re photo ID.

Thank you.