No Sim/sim error or not connected to a network

Deano1987 · ‎02-07-2023

Deano1987 · ‎02-07-2023

It's been doing it for the last 2 days is it just mine or has this been happening to other people and an ee error?

Christopher_G · ‎02-07-2023

Hi @Deano1987

Welcome to the community.

Have you tried removing the SIM and re-inserting it? May be worth restarting the phone as well.

Chris

Northerner · ‎02-07-2023

Hi @Deano1987

Are you on EE PAYG or pay monthly contract?

Are you in the UK?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎02-07-2023

@Deano1987 A sim error/no sim is not a network issue it’s a device/SIM card issue. If a clean of the sim doesn’t fix this you’ll have to request a replacement SIM card. If you have a faulty sim you’ll see the not connected to the network message as the sim is part of that network connection.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.