New to ee

[Amykirker1]

Hey so ive just switched to ee from three i wanted to keep my mobile number. I got my new phone delivered with a sim card when i put in that sim card its a different number, will i get a different sim posted out with the same number but just need to wait for it or do i have to do something to switch the number using that sim card in the box myself, sounds so complicated so hope someone gets what i mean 

[Schockwave]

Hello @Amykirker1 ,

Welcome to the community,

You need to get a PAC code from three and pass the code to EE to get your number transferred. You need to put the new SIM card in the phone, but I would wait until you have given the PAC code to EE and you have seen that you have been disconnected from three.

[James_B]

Hi @Amykirker1,

Welcome to the EE Community. 🙂

That's great advice from @Schockwave. Once you have your PAC, please use this online form to start your transfer.

James

[Schockwave]

@James_B , just tried that link and it did not work, it actually came up with 404 error, so no good for @Amykirker1 .

[James_B]

Hi @Schockwave,

Thanks for letting me know. That is the correct URL for the number transfer form and it was working earlier. Let me report the issue to our support team now.

James

[James_B]

Seems to be working again @Schockwave - Is it working at your end?

James

[Schockwave]

@James_B , Thank you, really strange. Just clicked on the link you gave originally, no, would need a new link to test otherwise.

[James_B]

Must have been a gremlin in the system @Schockwave!

James

[Schockwave]

Here is the link and should work:

https://myaccount.ee.co.uk/app/validate-otp

[Profile closed]

@Amykirker1 text the word PAC to 65075 from your Three phone and you will get a reply with your PAC code 🙂