@Audiotypist ,what is your problem, maybe we can assist, so long as it is not account related?
If you are on a monthly contract, you can access the chat using the Ee App, click on help at the bottom, not possible if on pay as you go.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
