New sim suspended

Juni_Gill · ‎27-08-2025

Hello

I got my new ee e-sim with unlimited everything yesterday evening and today I got a text that my account is suspended and I need to make a payment. How is that possible. How can a new connection be suspended in a day and the credit limit be finished.

XRaySpeX · ‎27-08-2025

@Juni_Gill : Is it on contract or PAYG?

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Juni_Gill · ‎27-08-2025

Contract

Chris_B · ‎27-08-2025

@Juni_Gill You need to call customer support about this. You should have got a bill within the first 7 days or so as you pay upfront for the monthly tariff. For this to happen the next day something isn’t right.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.