New sim no service

[Shyemilea]

I've just upgraded, new sim same number. New phone is just saying no service. I followed the link and believe its activated. Old phone is still working as it was. 

[bristolian]

EE often supply a replacement SIM with upgrade phones incase there's a problem with your current SIM or it's not working.

If your current SIM works and fits your new phone, then that's the best solution.

[Leanne_T]

Hi @Shyemilea

Thanks for coming here 🙂

@bristolian is correct, if the old SIM card fits in your new phone and has service you can continue to use this. 

Let us know if you need any further help 🙂

Leanne.