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New sim activation

Ant89
Investigator
Investigator

on ‎31-10-2023 02:51 PM

Called to activate new sim and was told 24 hours even had text to confirm 24 hours but nothings happened old sim.still working but new sim not

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7 REPLIES 7
James_B
EE Community Manager
EE Community Manager

on ‎31-10-2023 05:07 PM

Welcome to the EE Community @Ant89 🙂

Have you tried restarting your phone?

James

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Ant89
Investigator
Investigator
In response to James_B

on ‎31-10-2023 05:22 PM

Yes iv tried that multiple times and customer service has said that it should of been done by 10 am this morning after calling yesterday. The sim is still active on old sim too . How is this. I just have sim not provisioned. Could this take extra time

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James_B
EE Community Manager
EE Community Manager
In response to Ant89

on ‎31-10-2023 06:20 PM

Are you transferring a number from another network @Ant89?

James

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Ant89
Investigator
Investigator

on ‎31-10-2023 06:26 PM

No it's a simple replacement sim for size swap called to get it activated was told by 10am and also received text to say thanks and new sim will be active within 24 hours but it didn't happen

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James_B
EE Community Manager
EE Community Manager
In response to Ant89

on ‎31-10-2023 06:42 PM

When did you call to activate your SIM @Ant89?

James

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Ant89
Investigator
Investigator
In response to James_B

on ‎31-10-2023 07:01 PM

9 am yesterday 

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James_B
EE Community Manager
EE Community Manager
In response to Ant89

on ‎31-10-2023 07:15 PM

Hi @Ant89,

Please get in touch with Customer Care so a member of the team can check why the SIM activation wasn't successful.

They'll be happy to help.

James

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