New sim No signal

[Lemonyyoung]

I upgraded my phone,got the new sim-activated it and put in the requested pin. My old sim lost signal after I did this but nearly 2 days later the new sim still has no signal and I can’t re send a code since my number no longer works. Any ideas? Thanks 

[bristolian · Accepted solution]

EE often supply replacement SIMs with upgrade phones incase there is a problem with your existing SIM or it doesn't fit your new phone.

If your previous SIM was still working and fitted your new phone, then normally you would just swap it and use your new phone with existing SIM.

If neither of your SIMs has service, then one of two things is likely the cause..

1: There is a local network issue in your area causing loss of service to all EE users. You can check for this using the "check status" link on the coverage tool

2: You have an account-specific issue, I would recommend calling EE C/S on 0800 0798586 from any other working phone - they will have access to your individual account and can advise further.

[Chrisr1987]

I lost the sim when swapping phones and my billing address has changed

[Leanne_T]

Hi @Chrisr1987

Thanks for posting on the community. 

Please call us on 0800 079 8586 and the team can update the address and send you a replacement SIM card. 

Leanne 🙂