2067086members
778online
1280770posts
Community Activity
BT Hub 2 problem
I had full fibre installed in August 2024 and signed on for 500Mbs contract. It was OK for the first 10 days then the Hub2 I had when I connected with the copper cable, the speed out of the router dropped from 360Mbs down to below 60Mbs. After a lon...
Can't authenticate on hotspot
Hi, I can connect to a ee hotspot and authenticate done with my mobile. However, when I connect with my laptop, I can't load the authentication page in my browser to login. The network info page in Windows shows that I'm connected and has eg dns addr...
APP not working
The app is not working hasn’t been now for weeks . I cannot change any of the device settings I have set or the parental controls. Just keeps saying there’s been a problem . When I dig into the web page it will let me access certain parts of my accou...
Red nose donation
When I tried to send I get orange circle exclamation mark and when I click it says “could not send message”… there is a record above this from last donation to 70702 that did work. Is there a setting that stops me sending charitable donations?
Smart WiFi Plus - pairing issue
Hello,I've recently changed to EE from BT and received a Smart Hub + and Smart WiFi + Extender as part of the deal. I am after some advice or re-assurance that the Smart WiFi + is working as it's supposed to.EE insists that their app is the best way...
Router recommendations for 1.6Gbps
Features required: MULTIPLE 2.5G ports (not just WAN) and WiFi 6E standard at a minimum (WiFi 7 would be nice) with good MU-MIMO/Traffic management to ensure maximum speeds across multiple devices. 6GHz network band is an absolute must (I believe tha...
EE sim card cancellation issues
Contacted EE on Monday to cancel my SIM card(number ending with 397) as I found a better deal and was told that it would be done in 4-5 days, called them again today to check the status and was told that it's not possible to cancel the sim card and t...
Two Factor authentication
I enabled Two Factor authentication on my account and now I cannot log in!
Why don’t EEs online service ever work?
I’ve been with EE for many years, and in the last 2 years I’ve not been able to login a single time. I’ve attempted with my devices on numerous networks at different time of the day, there’s always an error.Is this a management issue?
Compensation
I had a broadband fault for over a month, eventually got it fixed after a month still no word about any compensation anyone had this problem before & what to do 類
