Phone number not migrated

[Zak43]

Yesterday I got contract with EE and wanted to keep my old phone number so I gave my PAC code. I was told the number would migrate in 1 working day, however it’s been over 24 hours and I can’t send messages my 5g data is not working, I can’t be called or receive messages. I don’t know what the problem is PLEASE help

[Zak43]

May I add I also can’t make calls myself.

yesterday when I first inserted my SIM card it was working perfectly 

but right now it’s like the whole sim is locked.

[James_B]

Hi @Zak43,

Welcome to the EE Community. 🙂

Does your phone reconnect to the network if you turn it off then on again?

James

[Zak43]

No, I can’t connect to my 5G internet or make phone calls. People can’t call me either. I have had this problem since yesterday

[James_B · Accepted solution]

Hi @Zak43,

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James