New iphone 15 does not find network ee

[Laura0]

Hello,

I have just moved from an iphone 13mini to iphone 15. After the transfer, iphone 15 does not find the ee network. I have tried everything and it is not working. The issue is that my previous iphone 13mini says that my sim is not valid anymore on that phone.

How can i fix the sim problem?

[James_B]

Hi @Laura0,

Welcome to the EE Community. 🙂

Are you using a physical SIM or eSIM?

James

[Laura0]

Hi James! I am using a physical sim!

Sent from my iPhone

[bristolian]

What is "everything" that you've tried so far - can you be more specific? It may help others advise potential steps that you've not eliminated.