New customer question

[Sdickinson]

Good evening. I have just set up a new sim only plan & transferring my number from o2. Had a “successful order” email with i’m assuming temp number. Managed to set up my esim & its working all good. However as part of my plan it says apple watch data included so tried to set that up, it did but then said it expired? And now cant add a plan again to my watch. 
also now in my account it has 2 mobile numbers? Any idea why or whats happening?

thanks

[Sdickinson]

When trying to set up mobile plan on my Apple Watch i am getting on error saying a problem with code  031

anyone had this before & know a workaround?

thanks

[Chris_B]

@Sdickinson  The work around is you call customer support and inform them of the error code.  

[Leanne_T · Accepted solution]

Hi there @Sdickinson 

Thanks for posting on the community. 

@Chris_B is correct to get this error code looked into and help you get the Apple Watch set up, please call us on 150 and the team will be happy to help. 

Let us know how you get on after speaking to the team 🙂

Leanne.

[bristolian]

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

There's no access to individual customer accounts on this public internet forum, you should contact EE-CS on 150 regarding the account-specific issue you mention.