New contract ESIM

[ConnorR]

I have just bought an ESIM contract moving over from Vodafone to EE. I thought I would revive the QR code instantly to set up the ESIM after I purchased the contract but I’ve received nothing. Is this normal? 

[Chris_B]

@ConnorR  have you received a confirmation of order ?  

[Chris_S]

Hi @ConnorR 

There may be a period from placing your order to receiving your confirmation as we'll need to process your order.

Could you check your emails for any confirmation please?

I'd also recommend checking your spam folders.

Chris S