New Sim

Frankie25 · ‎16-04-2023

My new sim card is not registering my phone number on my upgraded Samsung phone. Phone number hasn't changed and my previous phone was also Samsung. I've tried lots of things but nothing working. Help!

Frankie25 · ‎16-04-2023

XRaySpeX · ‎16-04-2023

Have you tried your old SIM in the new phone?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Frankie25 · ‎16-04-2023

Yes I've put my old sim in. I then have access to phone calls but not messages. Totally confused.

Christopher_G · ‎17-04-2023

Is it sending or receiving messages that you have a problem with, @Frankie25?

Chris

Frankie25 · ‎17-04-2023

I've managed to solve it so now have calls and messages with old sim in new phone. Still no idea why new sim didn't work. Thank you.

Christopher_G · ‎17-04-2023

A lot of the time you can continue to use your old SIM instead of the new one, @Frankie25. I'm glad everything seems to be working for you now. 🙂

Chris

XRaySpeX · ‎17-04-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP