New Sim but using old number

[SophJane]

I transferred my number from my old account. Everything works but for some reason I can’t make any calls or send texts. I chose and paid for the £10 deal where you get 24gig and then it turns to 8gig, unlimited texts and 500 minutes.

my minutes aren’t on the app when signing in only the data part. I can use anything whilst using data but can’t make normal calls or text through text message.

[bristolian]

What do you mean by transferring your number from an old account? Do you mean that you've upgraded and thus kept your number as a matter of course? Or ported your number in from another network?

If the latter, when did you port in?

[Northerner]

Hi @SophJane 

Text BA to 150. What does it say. 

Thanks