New SIM

[Bob1956]

I've been sent a new SIM card and I don't know why as I have not requested one, what should I do?

[Leanne_T]

Hi @Bob1956 

Thanks for coming here. 

Are you with us on pay as you go or pay monthly? 

Have you added another device recently? 

Leanne 🙂

[Bob1956]

Hi Leanne,

Thanks for your response, I pay monthly and have not added any new devices

Kind regards

Bob

[Jon_K]

Thanks @Bob1956 

I'd recommend contacting our Customer Care team so they can check your account.

They'll be able to see the reason a new SIM was sent to you.

Jon