New SIM won’t make calls

[V3r1na]

I recently got a new SIM and I can’t make any calls. I can use data etc but calls don’t work. How can I sort this? I can’t call the support number 

[Jon_K]

Hi @V3r1na.

What happens when you try to make a call?

Do you have a signal on the phone?

Jon

[V3r1na]

Hi Jon

Yes I have signal. But when I try to call anyone it just beeps. It also says “last line no longer available” before I try to make the call and asks if i “want to call using your remaining line”

[Jon_K]

I'm not sure what that error message would mean, @V3r1na.

What phone are you using?

Do you receive phone calls?

Jon

[V3r1na]

Hi

It’s an iPhone XR and no I can’t receive calls either 

[Jon_K]

Thanks @V3r1na.

If you turn off WiFi, do you have service on the phone?

What was the reason for getting a new SIM card? Have you registered it?

Jon