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New SIM won't connect to EE

rwal
Explorer

‎12-10-2026 10:15 AM

I have been set up on a new SIM only plan and instructed to put the new SIM in my phone. I have done this, checked all settings, and after more than 24 hours... I still have emergency calls only. This also means I cannot ring EE as I'm not connected to the network. How do I get my new SIM to activate?

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎12-10-2026 10:32 AM

Hi @rwal 

  1. Are you in the UK.
  2. Is your device unlocked.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎12-10-2026 10:43 AM

3. Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
rwal
Explorer

‎12-10-2026 10:58 AM

Hi both,

  • Yes in the UK
  • Yes device is unlocked
  • And I'm on a contract 
0 Helpful
Ritu_D
EE Community Support Team
In response to rwal

‎12-10-2026 01:10 PM

Hi @rwal 

Thanks for replying. 

I would recommend you trying the sim card in another phone to see if it works. 

If the sim doesn't work in another phone, try Contacting our guides 

Thanks 

Ritu 

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