New SIM card

carolibarnes
Explorer

‎01-02-2023 10:53 AM

I have SIM only contract. I changed my contract a week ago and have been sent a new SIM card with instructions to place the new SIM in my phone. Do I have to do this? I don't want to change my mobile phone number. The new SIM has a different phone number,

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎01-02-2023 10:56 AM

Continue using your old SIM. It will have the upgraded plan on it.

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Leanne_T
EE Community Support Team

‎01-02-2023 10:59 AM

Hi there @carolibarnes

Thanks for coming here. 

Did you upgrade or take out a new contract? 

Do you have two numbers showing in your My EE account? 

Leanne. 

carolibarnes
Explorer
In response to Leanne_T

‎01-02-2023 11:04 AM

I upgraded. And I do have 2 numbers now on my EE account.

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Leanne_T
EE Community Support Team
In response to carolibarnes

‎01-02-2023 11:17 AM

Thanks @carolibarnes

I would suggest giving us a call on 150 and the team will get this looked into for you, as this does sound like a new contract has been added instead of upgrading your existing contract. They will check this for you and help you further. 

Let me know how you get on. 

Leanne.

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