New SIM card needed for 5G?

Andy1905
Investigator
Investigator

Hi 

My current monthly pack which I started and got the SIM card for in December 2021 is a £15 25gb pack.

I was using an iPhone 11 until a few days ago when I got a 16 pro. I have noticed that I am not on 5g at any time, do I need to change SIM card or change plan. I am living in the centre of Birmingham so I think there should be 5g coverage 

 

thanks 

 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Andy1905  5G isn’t available to PAYG customers. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@Andy1905  5G isn’t available to PAYG customers. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

All EE SIMs are capable of providing 2G, 4G & 5G service. Which specific plan are you on?

Thanks for your reply. It is a £15 pay as you go subscription pack 

Thanks for your reply. That’s what I thought however have seen mixed answers online so want to confirm 


@Andy1905 wrote:

It is a £15 pay as you go subscription pack 


5G is not currently available on PAYG, as already confirmed by Chris above.