New EE sim

fernyywerny
Investigator
Investigator

‎05-09-2023 10:50 PM

  • I got a new EE contract (sim only) because I moved from a different network. Got sim from a EE shop and they told me my old number would transfer across today and to put the sim in. Sim is in and I can’t send any text messages, when I call someone it says I’ve dialled an incorrect number (which is very strange cause I definitely know these numbers are my friends). Internet works so here I am. 
    Internet also says it may take 24 hrs for sim to work? And I only put it in maybe an hour ago so who knows.

Pretty sure the sim is activated because the EE worker said they already did it and EE shows on the bar at the top of my phone.

help please 😞

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5 REPLIES 5
Katie_B
EE Community Support Team

‎06-09-2023 08:49 AM

Hi @fernyywerny. 

Thanks for coming here. 

Since your post have you now got access to making calls and texts?

Katie

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fernyywerny
Investigator
Investigator
In response to Katie_B

‎06-09-2023 11:33 AM

No, I have not.

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Katie_B
EE Community Support Team
In response to fernyywerny

‎06-09-2023 12:13 PM

Hi @fernyywerny.

Do you have another line you could contact our customer care team off?

The team will have account access and can look into this further for you. 

Katie

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fernyywerny
Investigator
Investigator
In response to Katie_B

‎06-09-2023 06:36 PM

Yeah I can use landline. 

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Katie_B
EE Community Support Team
In response to fernyywerny

‎07-09-2023 07:46 AM

Please be sure to keep us updated here on the community @fernyywerny. 

Katie

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