03-09-2024 03:38 PM
Well having ordered a new SIM card from EE it has just been delivered.
Under tracked 48 too.
I opened the box and there os no SIM card there. In fact the box is empty apart from a bit of padding.
I even tore the padding apart in case I was missing something.
Currently waiting to get through; they estimated 30 minutes.
Having loaded the app on my existing mobile I thought I would try and and message them. Eventually I got to the part where you are going to actually contact someone and it said wait time was 50 minutes.
Not impressed so far.
03-09-2024 03:57 PM
Just spoke to someone who was very helpful and a new SIM is being sent out.
Most odd but hopefully will be OK this time.
03-09-2024 06:12 PM
Hey @gmc99a
Thanks for coming to the community.
Thank you for getting back to us and letting us know. I'm happy to hear you've been able to speak with one of our guides and this has been sorted for you.
Debbie 🙂