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Need to unblock Sim card and Number

Hydraulink
Visitor

‎06-11-2024 10:03 PM

I need to get one of my numbers unblocked after one of phones was stolen.  Have received the new SIM, but not activsating and wondering if the block is still on the number and on this sim.  I have entered the pass code, but nothing is happening. 

 

Please advise. 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-11-2024 12:30 AM

A replacement SIM should not be blocked. It is the stolen SIM that is blocked.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Linzi_H
EE Community Support Team

‎07-11-2024 08:10 AM

Hi @Hydraulink 

If you can contact our team directly, we can double check the replacement SIM card and make sure this is registered as expected for you.

Linzi 

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