Hi I am trying to set up an old mobile phone for my daughter but it was locked. I got the IMEI number and entered it into the unlock device section of the EE website. I was then given a code to unlock the phone but this did not work. Unfortunately I did this too many times and now I am getting a message "sim network pin blocked. Enter sum network puk". I tried to ring EE but no option to actually speak to a member of staff. I don't have an EE account so can't get the puk from my account.
Could you try using the last 8 numbers of your unlocking code and see if this takes you to the next screen, if so, then try and enter the first 8 digits of the unlock code.
Could you try using the last 8 numbers of your unlocking code and see if this takes you to the next screen, if so, then try and enter the first 8 digits of the unlock code.
