Need PUK code unblock phone

[Mightyred80]

Hi I am trying to set up an old mobile phone for my daughter but it was locked. I got the IMEI number and entered it into the unlock device section of the EE website. I was then given a code to unlock the phone but this did not work. Unfortunately I did this too many times and now I am getting a message "sim network pin blocked. Enter sum network puk". I tried to ring EE but no option to actually speak to a member of staff. I don't have an EE account so can't get the puk from my account.

Any ideas?

Thanks in advance

Phil

[Chris_B]

@Mightyred80    Entering the device unlock code does not block a Sim card that only happens when you enter the wrong sim pin too many times.   

A PUK code isn’t to unlock a phone it’s to unblock a sim. 

what device is it ? 

[Mightyred80]

Hi Chris

It's a Samsung Galaxy J3.

Kind regards

Phil

[Leanne_T · Accepted solution]

Hi @Mightyred80 

Could you try using the last 8 numbers of your unlocking code and see if this takes you to the next screen, if so, then try and enter the first 8 digits of the unlock code. 

Does this work for you? 

Leanne.

[Mightyred80]

Leanne you are a superstar.

Thank you very much for that amazing help!

[Leanne_T]

You're very welcome @Mightyred80 

Glad I could help. 

Have a lovely weekend. 

Leanne.

[RogerDarlington]

A Samsung a02 need puk

[Christopher_G]

Hi @RogerDarlington 

If you log into your EE Online account and go to Plans & Subscriptions, scroll down to Phones and devices and you'll see your PUK code there.

Chris