My physical sim telephone number does not match my esim number

[aderojubalogun]

I need to convert my physical sim telephone number to esim on an iPhone 13 Pro Max. When I click on the "convert to esim" function under mobile services, I noticed that my esim number is different from my physical sim number. When I call the esim telephone number, it says switched off. How do I change the esim number to my actual sim number before then converting my actual sim to esim?

[Northerner]

Hi @aderojubalogun 

Have you recently ported your number over to EE. 

Thanks 

[aderojubalogun]

I think I ported it about a year and a half ago

[Katie_B]

Hi @aderojubalogun. 

If you continue to see a different number please give us a call on 150. 

Katie