My Contract SIM has stopped working

[AlJoHo992]

For the past week I’ve had brief messages on my iPhone E saying No Sim Installed but today it’s fully packed in and I am unable to contact EE directly as a result.

I have tried taking it out and cleaning it then restarted my phone but nothing has worked. 

Is there somewhere on this website I can order a new sim?

[Chris_B]

@AlJoHo992  You can not use the website to order a replacement sim as you would receive a text to confirm that order.   You need to call customer services to request a replacement sim or you can go to an EE store and request one.   You’ll need photo ID to do that request. 

[Carl2610]

I have the same problem on a Samsung phone its also saying number not registered

[James_B · Accepted solution]

Hi @Carl2610 and @AlJoHo992,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to help if you get in touch.

Thanks

James