Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Updating Esim number

CW007
Investigator
Investigator

‎25-10-2022 10:36 AM

Hi

Have recently moved to EE, set up the esim on my phone on the number that came with sim card. I have now ported my old number over but it is still showing as the original number on my sim card manager settings. I have a Samsung Z Flip 4. What do I do to change it to my new number? My texts and calls do work fine so not sure if it just a visual thing, also I want to set up my watch LTE plan no sure if that will cause any problems

Thanks
C

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎25-10-2022 01:15 PM

Hi @CW007.

 

Are you able to manually change the number in Settings?

 

If you call someone, what number comes up?

 

Jon

Chris_B
EE Community Star
EE Community Star
In response to Jon_K

‎25-10-2022 02:10 PM

@CW007  Have you tried restarting the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
CW007
Investigator
Investigator
In response to Jon_K

‎25-10-2022 02:51 PM

Hi

Cannot amend manually and it comes up with my number that I ported over

I spoke to customer services and they advised doing a soft reset, which didn't sort it, but could just take some time to update as it's recently had the ported number

Will give it a few days

Thanks
C

0 Helpful