Moved from sky to ee and kept old number but now can't receive calls

[Schockwave]

Hello @DonnySmoggy ,

Did you get a PAC code and did you give that to EE? Also have you received your SIM card from EE and have you received the message that the transfer is complete?

[DonnySmoggy]

Got the PAC code etc, installed sim card and number transferred. Problem is I can make calls but not receive them so after calling 150 for help Ive jumped on a merrygoround where they keep giving me a link where they will call me back but I can't receive calls so Im stuck

[Schockwave]

@DonnySmoggy , have you rebooted your phone and have you checked that the number on your phone is your original number and not the temporary number? I would check in settings.

[DonnySmoggy]

Did all that and checked number etc. all looks ok. I think next move is to tell them I'm cancelling and see if they put me through to someone who actually breathes lol

[Peter_W]

Hi @DonnySmoggy, welcome to the EE Community!

What day was it the number moved over from Sky?

We recommend that any transfer can take up until midnight, and that your service may be split between the old and new provider during this period, so if it was due today then I'd give it just a little bit longer to fully complete. 

If we've now passed into a new day though, it's definitely something that our technical team will be able to investigate further. 

You can bypass the visual menu service and wait on hold by selecting 2 when you first call, or alternatively give us a ring from another provider on 07953 966 150.

Peter

[DonnySmoggy]

Thanks Peter, talked to 1 of the tech guys, (had to go through cancelation dept), was advised to wait another 24hrs. Lets see what happens 😠

[Peter_W · Accepted solution]

Thanks for the update @DonnySmoggy.

I'm sure this will all go through soon, as from experience it's rare that a port takes right up to midnight to complete. 

Please keep us posted on how things go, too.

Peter

[DonnySmoggy]

Now sorted, thanks for the help.

It turned out Sky were slow to port all the files required to make the switch happen and had to wait another 24 hours for everything to get sorted their end.

It's all done now so happy days

Thanks again for help and info

[Christopher_G]

Thanks for coming back to let us know, @DonnySmoggy. Glad it's sorted. 

Have a great weekend. 🙂

Chris