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Lost my sim card

Maleksamira123
Explorer

‎12-04-2023 08:29 AM

I lost my sim card of my  phone in Turkey. Can you stop it 🛑 and send me new card. Please thank you 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎12-04-2023 09:07 AM

@Maleksamira123  EE will not send you a sim overseas it’ll be sent to your billing address.   You need to call customer services to report the sim lost and to have it blocked and request a replacement SIM card.   If this isn’t done within 24 hours of losing it anything that’s resulted in a chargeable action you will be liable to pay for it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Maleksamira123
Explorer

‎12-04-2023 09:14 AM

I did munching for you send me the sim card to my house in London and strap the card this wat asked can you ,like you know l am over 🌊 sea 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Maleksamira123

‎12-04-2023 09:44 AM

@Maleksamira123  EE don’t post sims overseas.    The sim also needs to be activated in the UK as this can not be done on a roaming network.  If someone can activate that sim for you they could post it to you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful