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Leaving EE, new sim cannot connect

DrBufforpington
Visitor

‎09-10-2025 05:09 PM

I am leaving EE and have got all necessary codes and asked for transfer. 
my new sim is in my phone but no network 

how long does it take for EE to release my number? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-10-2025 05:20 PM

Should be within 1 working day of you activating your new SIM on your new network. You did give them your PAC from EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎09-10-2025 05:26 PM

For a port-in to EE, you are allocated a temporary number enabling service until the one working day it takes to action the PAC.

You should otherwise ask your new network for their process, and timescales.

0 Helpful