Just moved from Sky mobile

[Eurosceptiv]

Hi All

Took a sim only deal last Thursday (11 Dec). I provided my pac code and got the email with the plan details straight away but heard nothing since. Do I just wait for the sim and the. take it from there. 

Still able to utilise Sky mobile data.

Thanks

[Ali_A]

@Eurosceptiv 

To set up as a user when registering/linking your number, simply don't check the option which asks "are the account holder/bill payer". 
There will not be any mismatch as it won't be comparing with the account holders details. 

Ali 
 

[Eurosceptiv]

You have to check the box that confirms you’re the account holder. Computer says no if you don’t and you can’t get past that page.

[Ali_A]

@Eurosceptiv 

Please give Customer Service team a call on 150 where a guide will be able to help add the mobile number as user access to your online account. 

Ali 

[Eurosceptiv]

Ok thanks. I guess you initially thought the system would allow me to do that?

[Michael_D]

That's right @Eurosceptiv. It would usually created a user account if you proceed without ticking the account holder box. 

If that doesn't work, our tech guides can help if you give them a call.

Michael