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Coverage in Queslett and Pheasey

We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner.  Our engineers ...

Leanne_T by • EE Community Support Team
  • 365 Views
  • 10 replies
  • 9 Helpful

EE tv remote lost

Hi people. I wonder if anyone has had this issue and been able to resolve it.  My toddler has somehow managed to lose the remote control for the TV box. I know you can use the app to control it, but the problem is that it appears to be necessary to h...

Mikey60 by • Visitor
  • 5 Views
  • 1 replies
  • 0 Helpful

Resolved! Subscription payment 10£ as you go

Hi there. I am being charged twice for a package. How do I turn off Recurring Card Payment-10£ and leave Auto Card Payment-Pack-9£ Auto Card Payment-Pack?Thanks in advance.

Max2025 by • Visitor
  • 168 Views
  • 4 replies
  • 2 Helpful

EE Mcr Store Market St

Hi keep getting reminders re phone repair appt -I dropped phone off in your store Friday 13th, Josh booked my phone  in , so only update to date is repair delayed as your awaiting parts for.it so I  am now just waiting for more  updates and news on m...

Resolved! Voicemail dusabled?

I've recently had a prompt to restart my phone due to updates from EE and now my voicemail isn't working. I've checked my settings and they seem to be OK. Any suggestions? Thanks in advance

Betty777 by • Investigator
  • 43 Views
  • 5 replies
  • 4 Helpful

Reluctant to send a Smart Hybrid Connect

When I ordered my four works fibre 36 broadband from EE, I transferred from BT. I was informed to send back all relevant BT equipment.I received equipment from EE and assumed that I had everything I required. Subsequently, I noted that I never receiv...

kernowman by • Investigator
  • 91 Views
  • 6 replies
  • 2 Helpful

Email from CRS for outstanding balance from years ago

Hi, I’ve randomly received and email today from CRS stating there is an outstanding balance of £124 from the period Start Date: 11/03/2022End Date: 08/04/2023I’m extremely confused as I actually have no outstanding balance at all, I’m in credit. Ther...

Mls7 by • Investigator
  • 34 Views
  • 1 replies
  • 0 Helpful
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Latest from our Blog

Win £600 off your phone bill

We've teamed up with Airtime to give you the chance to win one of three prizes of £600 towards your EE mobile bill. It's really simple to enter. Just shop with one of over 200 retailers on the Airtime...

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Do you or someone you know use a telecare alarm?

 If you or one of your loved ones are one of the 2 million users of telecare alarms across the UK, it's important you get in touch with your provider to ensure the telecare service will continue to wo...

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Uninterrupted reach with Smart WiFi extenders

Extend your WiFi range to go wall-to-wall around the home with Smart WiFi. Smart WiFi creates a seamless network around your home, from the living room to the loft, giving you a stronger WiFi signal i...

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Rewards and the EE app

We want to thank you for choosing EE. So say hello to EE Rewards, only available in the EE app. Weekly discounts, money off your mobile bill, and great discounts on the brands you love. You'll get: W...

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