The EE Community

Samsung Galaxy S22 not getting updates

I have just purchased a second hand Galaxy S22 which will not receive updates. Apparently this is because the phone has EE service provider software installed and I am on the Vodafone network. Is there a way to remove this EE firmware?

10£ pack pay As you go

Hello. I’ve just bought 10£  pack. I also requested for number transfer which is still under processing but I noticed I can’t make a call and text. Could you help me with this? I don’t know if this has something to do with the number transfer.Many th...

Text Messaging

I have recently taken out a Sim only account with 2 SIM cards, one for me and one for my wife. Although they are different phones and numbers when she sends a text message it shows at the recipients end as though I sent it. Is this due to the fact th...

Broadband contract ending

Had a message saying contract was due to finish less than 2 weeks before it was due to. Not the best. Anyway, went online to see what deals EE had and all I could get was "WE ARE MAKING SOME CHANGES" and could not get details of any deals. Worse thin...

Apple 4k Tv oe EE tv box

Since the last update on EE TV BOX, it states that I have two s et top boxes including Apple 4k Of which  I just installed, so can i use both or just one, the Apple 4k Many Thanks

London Underground EE Wifi-Auto cannot connect

Hi All,For some time I have been having problems connecting to the EE Wifi on the London Underground. When ever I try and connect it asks for a username and password as the image shows. The EE website indicates it should connect automatically and it ...

I have just had my first bill for 2 year SIM only and also have a charge of £50 for ‘deposit for service’. There was no mention of this at all when signing up - which is really poor sales practice. I feel a little conned.  If it is something that can...

ITVX

Watching a programme on ITVX lets me watch untill 2nd set of adverts then freezes. When I go back it makes me watch the adverts all over again. Happens every time. Annoying that even on record we have to watch adverts!

Unable to see bill

My bill was higher this month than normal but when i go to manage bill to verify why it keeps telling me it's unable to show me this month's bill. please help how i can get round that to see my bill ? 

Probable SPAM call

I received a call claiming to be from EE.  They said my sim card would stop working in a couple of days as EE needed to change it and I needed to give her my email address to confirm my identity - she said this was to change from 4G to 5G.  I said EE...