I am abroad unable to reach customer service

[Hiee]

I am abroad and my sim seems to be inactive and i have been unable to reach customer service to rectify the issues. I have called the number provided but it is not going through. what can i do?

[Hiee]

hi @Katie_B 

been trying to reply your message for days, but the network has been down.

yes it cuts off. and the other line kdoes not pass the options bit

[Christopher_G]

Are you able to try calling us through a VoIP service, such as Skype, @Hiee?

Chris

[Hiee]

Hi @Christopher_G 

Is zoom available? I have not used skype in years.

If the call does not require me to reactivate my skype then we can go ahead.

[Christopher_G]

I'm not familiar with Zoom, @Hiee.

If you're able to dial a number through it, then it could be a possibility.

Chris