I Need Help Reactivating And Reclaiming My Old BT Number

[andrew326]

Hi, I used to have a BT Mobile number, +44***, and I'm trying to find out if it can be reactivated. I no longer have access to the old SIM, and it no longer works. I'd like to know if the number is still linked in my name or account, and whether I can get it back - either on a new EE SIM or as part of a new contract.

Thanks very much,

Andrew

Registered Customer of BT and EE

[Mod edit: please don't post personal information on the community]

[XRaySpeX · Accepted solution]

@andrew326 : This is an EE forum.  If your email addy is with BT then you should be talking to BT. 

If it was on PAYG then it sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.