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How install esim abroad

Majed0026
Visitor

Hi,

could you please guide me how installing eSIM when I am abroad and bought a new iPhone 💔?

from the app they need to send a code for my number!! However, how can I receive the code when I don’t have activation esim in the new phone?!!

2 REPLIES 2
ee_user14
Skilled Contributor
Skilled Contributor

@Majed0026 wrote:

However, how can I receive the code when I don’t have activation esim in the new phone?!!


You can't.

Unlike a physical SIM, if you have an eSIM and are abroad, you can't change phones.

Chris_B
EE Community Star
EE Community Star

@Majed0026    Does the new phone have a physical SIM card ?  If it does you can put your EE sim in it.  

If your already using a eSIM on your old iPhone ( if it is an iPhone )  then you can do a migration from the old iPhone to the new iPhone,  but be warned if it goes wrong and it can happen you’ll be left without a working phone.   This on board migration is all done when you setup the new iPhone next to the old iPhone as you are given the  option to do this.   Personally I wouldn’t because I’ve seen this fail before now,  it’s not worth the risk and EE cannot do anything to help you when you are abroad to get it working.  

please see THIS from Apple 

 

if your old iPhone is using a physical SIM card you can do a migration on that old iPhone to move it from a physical Sim to the eSIM on that phone you can then do what I’ve listed above at your own risk.    That’s in Settings>Mobile Services scroll down to Convert to eSIM and follow the on screen instructions.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.