How do I order a replacement sim card without making a phone call?

[peterg1803]

Hi EE community

EE keeps sending me messages saying that my current phone [Samsung Galaxy J3 (2016 ] won't cope with the decommissioning of EE's 3G network + the battery has started to drain very quickly.

So, time for a new phone and I am thinking of probably a Nokia CO2 which means a nano sim card instead of the micro that I got from EE.

Can't find anything on the EE website that tells me how to go about asking for a replacement with all roads recommending that I ring up.

However, my speech is poor [I have dysphagia], so I would much rather communicate by email or online.

The other option is to write to EE but the website asks for my name, address, contract number and phone number - can't find my contract number either on the MyEE part of the website or in my emails.

Any suggests, please?

Thanks, Peter

[Will021]

Sweet. Many thanks.

[CherryBerry33]

Will this work for a pay as you go SIM card to be swapped from a Micro to a Nano? I spoke to someone in an EE shop yesterday who said it was only if you have a monthly contract, and not PAYG. Anyone know?

[XRaySpeX]

Yes, @CherryBerry33 , this applies equally to PAYG. But can't you push-out a Nano-SIM size from your existing SIM?

[CherryBerry33]

Thanks, that's what I'm wondering - it's my 83 year old mum I'm asking for and I can't see her SIM card as she's 200 miles away! I asked her last night to measure it and she said it's about half an inch by a quarter of an inch, which didn't really help. She didn't particularly understand what I meant when I asked if it looked like it could be pushed out. I'll try and get a family member where she is to take a photo of it for me to save me having a 3 hour drive...