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How do I get a old sim number

Abby1231
Visitor


my partner’s mobile device has been lost/stolen and we need access to his old sim number to log into his gmail account account as it is apart of his two step verification process. Without it we are unable to log into the Apple ID to track the mobile device with find my iPhone. We have been trying this for over a month now please can anyone help us out. 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Your partner needs to report their phone lost/stolen, EE can then supply a replacement SIM with the same number - or they can attend an EE retail store with photo-ID to obtain the same.

Until a phone is reported lost/stolen, the account holder is liable for its use.

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen 

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1 REPLY 1
bristolian
EE Community Star
EE Community Star

Your partner needs to report their phone lost/stolen, EE can then supply a replacement SIM with the same number - or they can attend an EE retail store with photo-ID to obtain the same.

Until a phone is reported lost/stolen, the account holder is liable for its use.

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen