Hi

[Adrian8011]

Hello to everyone I have a quick question. Is there any chance to download a second eE sim ? My phone broke down and I had a eE sim in. And I have another phone and the issue is I forgot my password and is asking the phone number. I don't have the phone number because i have ordered 2 times and didn't turned up unfortunately 😕   any advice please 🙏 

[Ali_A · Accepted solution]

Hi @Adrian8011 

Welcome to the Community .

Although you can download a replacement eSIM on your other phone,  you need your existing SIM to be working to activate it, so it would not help you. 

You can order a replacement SIM card by calling customer service where a member of the team can order a replacement SIM card for you.
Contact Us | Help & Support - EE 

However if you have already placed order two times and not received, you can pop into any EE store with photo ID and the store guide can issue you a replacement eSIM or SIM card free of charge straight away. 

EE Store Finder | How to find your nearest EE store | EE

Ali

[Adrian8011]

Thank you