Hi

[Nessa87]

I have lost my sim card

[Leanne_T · Accepted solution]

Morning @Nessa87 

Thanks for coming to the community.

To report the SIM card as lost, please call us on 07953 966 250, our mobile guides will block the SIM card and send you a replacement with the same number.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne

[Dionthomas04]

Hi

[Christopher_G]

Hi @Dionthomas04 

Is there anything we can help you with?

Chris

[BiH123]

How I can live chat with EE

[Linzi_H]

Hi @BiH123 

Thanks for coming to the community! 😊

If you have a Pay Monthly mobile contract you can chat with us through the EE app. Just head to the Help section, and message us.

Linzi 

[BiH123]

Hi, I was try but you don't have option for chat. Please can you send me screenshot or to show me where is chat option for messages. Thanks 

[Linzi_H]

Hi @BiH123 

I don't have the option to send a screenshot I'm afraid. As soon as you go into the app and go to the "Help" section it should show for all Pay Monthly mobile customers. 

Are you using the most up to date version of the app? 

Are you the account holder and have full access? 

Linzi 

[BiH123]

Hi, 

I am account holder. I would prefer private chat to explain you more. I already explain tehnical support. I need explain you and you will better understand why I need live chat v

Thanks 

[Rach_H]

Hi @BiH123,

I've popped you through a Private Message. Could you let me know a little more about what's happening?

Rach