Hi @pattiya, welcome to the EE Community!
Could you please let us know a bit more about what you were looking to do with your eSIM?
Are you swapping an existing SIM into an eSIM, or have you newly joined us and are looking to download this for this first time.
If you haven't already I'd recommend checking out our help article that features a lot of details that can help, but if you have any questions please let us know!
Peter
