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Help needed

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Andy713
Investigator
Investigator

on ‎01-05-2026 05:18 PM - last edited on ‎02-05-2026 10:47 AM by EE Community Moderator

The same thing happens to me as well.

 

[Mod edit: Title added]

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Alex_H
EE Community Support Team

on ‎02-05-2026 08:16 AM

Hi @Andy713,

Thanks for visiting the EE Community

Does restarting the phone also resolve your issue only for it to come back later? If its a physical SIM have you removed it from the phone to gently wipe it to make sure no issues there? 

If the issue is continuing I would recommend getting in touch with our technical team and they can take a look and help with a replacement SIM if one is needed.

 

Alex

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Alex_H
EE Community Support Team

on ‎02-05-2026 08:16 AM

Hi @Andy713,

Thanks for visiting the EE Community

Does restarting the phone also resolve your issue only for it to come back later? If its a physical SIM have you removed it from the phone to gently wipe it to make sure no issues there? 

If the issue is continuing I would recommend getting in touch with our technical team and they can take a look and help with a replacement SIM if one is needed.

 

Alex