Got a replacement SIM and it is 'not registered on network'

[Shoks]

Got a replacement SIM card and it is showing as 'not registered on network'

[Leanne_T]

Hi there @Shoks

Thanks for coming here. 

Have you spoken to our mobile care team to register the SIM card? 

If not, please call us on 0800 079 8586 and the team will be happy to help 🙂

Leanne.

[firuza8t6]

How is someone supposed to call if they cnt make calls with their phone?? 

my sim is also not working.. and i cannot seem to find an online solution on EE! very frustrating indeed!

[Leanne_T]

Hi @firuza8t6 

Thanks for coming here. 

Do you still have the old SIM? 

What was the reason for the replacement SIM? 

Leanne.

[firuza8t6]

I lost my sim while on holiday so ordered new one.. 

[Leanne_T]

Did you order a replacement SIM? @firuza8t6 

Leanne 🙂